Return policy

Preamble

Article 1 - Return of unopened items:

We only accept returns on items returned within 14 days of delivery as indicated by the original tracking information.

You will be responsible for the shipping costs associated with returning your item. We are not responsible for any loss or damage that occurs during transportation. You must also, for all returns, prepay shipping and insurance charges (if applicable).

If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice. When we receive the returned product, we will examine it and notify you by email. email, within a reasonable time, if you are entitled to a refund or exchange.

If you are eligible for an exchange or refund, we will replace the product or refund the purchase price (whichever method you originally paid).

Contact details :
Our website link: https://buying-fever.com

Telephone number: +187722956001

Email address: contact@buying-fever.com

Article 2 - Exchanges

We only exchange faulty or damaged goods. When you believe that a product is defective, please contact us, within 14 days of your purchase, at the telephone number or email address below and provide details of the product and the defect.

We will then tell you how to return the product.

Article 3 - Shipping

In the situation where the customer wishes to return the product purchased on the site to the seller for whatever reason, the customer must inform the seller in advance, so that the latter can communicate the instructions relating to the product return.

If the customer returns the product to the seller on his own initiative, the seller may refuse the package and not issue a refund.

We are not responsible for any loss or damage that occurs during transportation. If your return is eligible for a refund, your refund will not include any shipping and handling charges that may appear on the packing slip or invoice.

To return or exchange the item you purchased, please mail it, along with a copy of your receipt and any other information regarding your purchase, to the address listed below: Comprehensive building (in front of Building 109), Honghua Community, Yiwu City, Jinhua City, Zhejiang Province – zip code: 322000 Recipient: zeng li hua – Number: 13566961583 – China

Article 4 - Process

When we receive your item, we will examine it and notify you by email, within a reasonable time, whether you are eligible for a refund or exchange.

If you are eligible for a refund, we will refund the purchase price and a credit will be applied to the original method of payment. Shipping and handling charges you have already paid are non-refundable and amounts refunded do not include the cost of shipping.

A maximum period of 14 working days after receipt of our email may elapse before the refund has been received.
If you are eligible for an exchange, we will send you a new item to the original shipping address.

Article 5 - Gifts

If the returned item was marked as a gift when purchased and was sent directly to you, you will receive a gift credit equal to the value of your return.

If the item was not marked as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you returned the item.

Article 6 - Exception to the right of withdrawal and refund

All personalized items made on request in our product catalog are not eligible for return and refund. These items are deemed to be non-refundable or part of a final sale.

However, personalized products benefit from the right of conformity as defined in our general conditions of sale. The company is not required to reimburse additional costs if the consumer has expressly chosen a more expensive delivery method than the standard delivery method. proposed by the professional.